Many Standard Bank clients have been left irked early yesterday morning, 2 December 2024, when the financial institution’s app skilled technical points that noticed some seeing zero proven as their stability.

MyBroadband reported on the difficulty on 2 December 2024 after a number of the financial institution’s app customers shared complaints on-line. According to the publication, web banking was additionally experiencing issues to the frustration of lots of the monetary establishment’s shoppers. Here’s extra on the outage and the way a few of these affected reacted.

STANDARD BANK APP AND INTERNET BANKING OUTAGE

Standard Bank clients have been reported to be expertise restricted performance or seeing error messages whereas utilizing the app and web banking. Some took to Downdetector, an outage monitoring web site, to share what they have been experiencing. According to the messages posted, some began having drawback the day earlier than on 1 December 2024, whereas for many the difficulty was on the subsequent day from round 7:30.

COMPLAINTS FROM CUSTOMERS

MyBroadband acknowledged that the assorted issues clients skilled included balances displaying as zero or not displaying appropriately. The error message on the banking app learn: “Continue banking with limited functionality? Our services are currently limited, and only some app features are available.”

With these utilizing web banking getting a service error notification: “Service Error: This service is currently unavailable. Please try again later, while we investigate.”

Here are a number of the buyer’s complaints.

“Anyone having issues with the standard bank app? @StandardBankZA what’s going on?”

“#Standardbank is offline or something?? Can’t even log In.”

“Is there anyone who is experiencing problems with the standard bank app??”

STANDARD BANK RESPONDS

Speaking to MyBroadband Standard Bank stated on the time: “Standard Bank technical teams are currently working to resolve the issue. The bank apologises for the inconvenience that this has caused.”

They additionally instructed the publication when the difficulty was resolved by saying: “Standard Bank can confirm that the disruptions that impacted services on its Mobile Banking App, Cellphone Banking and Internet Banking has been resolved. The Bank apologises for the inconvenience that this has caused. Technical teams will continue to monitor the services closely.”

SOME CUSTOMERS STILL HAVING ISSUES

Standard Bank additionally responded to a number of the complaints on X, telling its clients that the difficulty had been resolved round 14:00. However, some stated this morning they nonetheless had issues.

“Cellphone banking still not working until now… Nothing has recovered.”

“Yoh poor service from @StandardNankZA I received a proof of payment but never received money to my Account.” 

HAVE YOU ALSO BEEN AFFECTED BY THE STANDARD BANK APP AND INTERNET BANKING ISSUES?

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