Need assistance along with your pay as you go electrical energy meter? Here is who to name
Eskom has urged pay as you go electrical energy clients to recode their meters by 24 November 2024 as required by the Standard Transfer Specification Association (STSA).
According to Eskom, after this deadline, meters will now not settle for electrical energy tokens except they’re up to date to key revision quantity (KRN) 2.
No extension to deadline
In response to latest experiences, together with one from City Power, Eskom confirmed that there will probably be no extension to the 24 November 2024 deadline for the token identifier (TID) replace.
The recording course of impacts roughly 6.9 million pay as you go meters in Eskom-supplied areas.
“Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable,” the State-owned energy utility mentioned.
The entity mentioned it has already ready 97% of the meters by pre-coding them, making it easy for purchasers to finish the method themselves.
“This do-it-yourself (DIY) process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update.”
Support groups can be found
Meanwhile, Eskom is intensifying its consciousness marketing campaign to make sure all clients are knowledgeable and encourages those that haven’t but recoded their meters to behave rapidly to keep away from service disruptions.
The utility additionally thanked those that have already accomplished the method and reassured clients that help groups can be found for help.
“For extra info, updates, and help, clients are inspired to go to Eskom’s web site, observe its social media platforms, take heed to radio bulletins, or take part in native engagement classes.
“Eskom remains committed to a smooth transition to KRN2 and ensuring uninterrupted service for all customers.”
Customers needing assist can name 0860 037 566.
Do you might have a pay as you go electrical energy meter?
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